Gouge Linen and Garment Services provide uniform and linen services to north east and central Victoria, and Melbourne. Clients include public and private hospitals, nursing homes, major food processors, motels and hotels. Our core activities include sorting, laundering, ironing, folding, packing and delivering of linen and garments as per customer requirements. Our company strives to achieve sustainable growth through consistently satisfying the diverse needs and expectations of its stakeholders (customers, employees, community, suppliers, government bodies, etc). Our company is committed to effective implementation of the Quality Management System (QMS) in accordance with ISO 9001:2008 Standard and any other relevant statutory, regulatory and other requirements.
Our company’s Management team is committed to ensuring that the QMS is continually reviewed and improved, hence resulting in ongoing customer satisfaction. This will be achieved by:
· Promoting an understanding of our stakeholders’ needs and expectations throughout the organization, together with a culture of exceeding expectations.
· Ensuring that all staff (office based as well as factory based workers including delivery drivers) are adequately trained and are competent with their job requirements via our “Induction & Training Program”.
· Establishing, reviewing and communicating our quality objectives and targets to all levels in the organisation (incorporated in the Objectives-Targets Management Plan). The objectives and targets including monitoring of KPI’s are monitored on an ongoing basis in our operational/team meetings and reviewed during planned management review meetings.
· Monitoring our performance through performance metrics (factory inspections, internal audits etc.) in order to continually improve our processes and services.
· Utilising our company’s ISO 9001 quality management system on all organisation processes including core processes (i.e. sorting, laundering, ironing, folding, packing and delivering) everywhere, every time, without exception.
· Reviewing this policy for its adequacy during planned management review meetings.
· Ensuring that management on all levels communicates and explains the quality policy to all employees and subcontractors so that everyone is familiar with the policy and its intent. It may also be made available to interested parties through our website or marketing material.
This policy has been approved by Gouge Management on 16th September 2011
